FAQs

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Frequently Asked Questions

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Is Kensico Dam Plaza open during Winter Wonderland?

Yes, the park is open to the public as usual. The park will close one hour before Winter Wonderland opens on event days, at 4pm.

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What are the hours for Winter Wonderland?

Winter Wonderland is open 5pm-10pm on Fridays and Saturdays, and 5pm-9pm on Sundays and weekdays. For the full event calendar, please visit our homepage: http://www.wwinterwonderland.com.

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Do I have to pay extra for the ice-skating, skate rentals, rides or entertainment?

No, your ticket price is all-inclusive. It includes UNLIMITED Winter Wonderland Holiday Circus performances, Magic Shows, ice-skating on our outdoor ice rink, skate rentals, visits with Santa and special characters, and TEN holiday rides. Concessions at the Holiday Circus, including cotton candy/souvenirs are not included.

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Do I have to pick a day to attend the event?

No, you can purchase your ticket online or at the box office and it will be good for any day that we are open. Tickets are nonrefundable and must be used by the last date of the event, Monday, December 31. Tickets are on sale now. To purchase tickets, go to: https://wwinterwonderland.ticketleap.com/westchesters-winter-wonderland-2018/.

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Do you have a senior discount ticket?

No, all ticket prices are the same for anyone over 3 years of age.

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Do you have a discount for groups of 20 or more?

Yes, tickets for groups of 20 or more people are $18 each, saving you $2 off the regular ticket price.

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Do I have to buy tickets in advance?

You can purchase your ticket at the box office at Kensico Dam Plaza on the day you wish to attend, but if you want to avoid the lines you may want to purchase your ticket ahead of time online. Tickets are on sale now. To purchase tickets, go to: https://wwinterwonderland.ticketleap.com/westchesters-winter-wonderland-2018/.

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Will there be food available at the event? Do I have to eat outside?

You can purchase a meal from our selection of food trucks and eat in our heated dining tent. More info on the dining selection is here: http://www.wwinterwonderland.com/shopping-refreshments/.

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Can I get a drink, or a glass of beer or wine?

Yes, a full bar will be available in the dining tent every evening.

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Is Winter Wonderland handicapped accessible? What about strollers?

Yes, Kensico Dam Plaza is handicapped accessible, and there are no stairs to negotiate through the event. Handicapped parking is available, but your car must display a handicapped placard or plate. Strollers are welcome!

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It’s raining on the night I planned to go, what should I do?

Tickets are non-refundable once you enter the event. However, since tickets are not date specific, you can use your ticket any day you like.

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Can I park for free?

Parking at Westchester’s Winter Wonderland is always FREE.

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My pets are part of my family. Can they come to Winter Wonderland?

Sorry, but we do not allow pets, aside from service animals.

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Are the food and shopping vendors cash-only?

Many of the food and shopping vendors accept major credit cards and debit cards. Additionally there is an ATM by the restroom facility.

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How many people come to Kensico Dam for Winter Wonderland?

We have had over 100,000 people experience Winter Wonderland since our first season in 2014. We are looking forward to your visit!

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How do I apply to be a vendor at Winter Wonderland?

Please visit our vendor information page: http://www.wwinterwonderland.com/wp-content/uploads/2018/08/2018_Vendor-Application.pdf. If no opportunities currently exist, we will still review your application and hold it for future consideration!

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How can I sponsor the event or advertise at Winter Wonderland?

We are excited to have the support of local businesses here in Westchester, and to offer opportunities for advertising and promotion! Please email your inquiry to info@theWPF.org.

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Who are Westchester Parks Foundation?

Founded in 1977, Westchester Parks Foundation’s mission is to engage the public to advocate for and invest in the preservation, conservation, use, and enjoyment of the 18,000 acres of parks, trails, and open spaces within the Westchester County Parks system. Encompassing more land than many state park systems, it is a reason that people live here, work here, and spend time here. Learn more about us at www.theWPF.org.

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